FAQ Page

Smash Enterprises is a 100% Australian owned business, established in Melbourne in 1999. Families recognize Smash products for their quality, durability and great designs. No matter which Smash product you have in your home, from lunch box to outside dining and everything in between, you know that it’s reliable, original and full of that Smash attitude! Smash is all about affordable quality – and that’s why we’re a hit with families across the globe who want great products and designs. Smash is passionate, innovative and exciting.

We are all about you. Products to help you move, eat, and life life better. As market leaders in the Back to School market, Smash provides a range of on-trend lunch bags, drink bottles, stationary and school bags. Smash also look after our grown ups with fashionable ranges across adult lunch, outside dining , kitchenware, BBQ, cooling and so much more.

Smash products can be purchased at many retail stores throughout Australia such as Big W, Woolworths, Coles, Officeworks and more. You can view the list of our stockists, by visiting the Stockists page.

Smash products are now located in a number of countries throughout the world and increasing. To view a list of countries where stock is available please visit our Stockists page.

Many of our products have specific warranty details printed on product packaging. While a number of our products still do not carry an expressed warranty, any product that proves to be defective in materials or workmanship within a 12-month period, may be replaced or repaired at no charge to you by the retailer who sold you the products, depending on specific circumstances. Please read and retain all receipts as proof of purchase, and present them to your retailer for all claims.

To make sure that Smash products remain safe to our consumers, employees and the environment, Smash ensures that all regulations and standards set by governing bodies are not only met, but also exceeded. These governing bodies include:

  • Food Standards Australia and New Zealand
  • United States Food and Drug Association

Products are tested by SGS Australia or SGS Hong Kong which are industry recognised and conform to guidelines and industry best practice recommendations.

All of Smash products meet and exceed regulations and standards set by governing bodies. Where applicable, Smash products are:

  • BPA Free
  • Lead Free
  • Phthalate Free
  • Food Safe

If you are wondering if your Smash product is free from the above, please refer to your packaging.

No!

None of the products in the Smash range contain BPA.

BPA (Bisphenol A) is a chemical used to make a wide variety of products such as plastic bottles, containers and food lining. Recently, concerns have been raised about the safety of BPA. Smash Enterprises ensure that all products are BPA Free and are safe to use.

The food contact surfaces such as the inside lining of our lunch bags and coolers are phthalate free* and have been tested and confirmed by leading international testing bodies.

*Phthalate free means that the products are tested against the leading international standards and confirmed to be free from (7P) phthalates.

If you purchase a Smash product and it does not meet your expectations please take it back to your retailer for a quick resolution. If not satisfied with this path, contact us via our Product Query Form.

Smash products are made from durable and high quality materials. To prolong the life of your Smash item, we recommend you follow the cleaning guidelines for our range:

  • Before use, wash your Smash product by hand
  • To prolong the life of your Smash product, we recommend you clean your items by using a warm damp cloth, or follow the Use and Care instructions for each item below.
  • DO NOT clean with abrasive soaps or scouring pads
  • DO NOT use chemicals such as bleach to clean

Just like everything you use on a daily basis, a good clean from time to time is beneficial. We recommend that you wash our bottles in warm soapy water and allow them to dry thoroughly before your next use. If you don’t have time for that, simply place the separated bottle and the cap on the top rack of the dishwasher then allow them to dry.

If you have any concerns about your Smash Drink Bottle please contact us directly at enquiries@smashenterprises.com.au

  • To clean, handwash in soapy water and rinse thoroughly
  • DO NOT clean with abrasive soaps or scouring pads
  • DO NOT place in microwave (some of our items are Microwave Safe, so please refer to packaging before use)

To clean drink bottles, hand wash in warm soapy water and rinse thoroughly. Use a bottle brush to get into all corners and crevices and let air dry regularly.

To clean Smash lunch bags and coolers, use a warm damp cloth and wipe inside and out. Allow to air dry regularly.

  • DO NOT place in the washing machine, dryer or dishwasher
  • DO NOT use chemicals such as bleach to clean

While our Stainless Steel bottles are Dishwasher Safe, we recommend the following tips to prolong the life and look of your new Stainless Steel bottle.

  • Step 1. Before its first use, clean your new Stainless Bottle using warm soapy water and rinse thoroughly
  • Step 2. Between uses, we recommend washing with warm soapy water and rinsing thoroughly

To clean your Smash aluminium drink bottle:

  • Step 1. Before its first use, ensure the carbon sachet is removed. This sachet is completely non-toxic.
  • Step 2. Once the sachet has been removed, we recommend hand washing with warm soapy water and rinsing thoroughly
  • Step 3. Between uses, we recommend washing with warm soapy water and rinsing thoroughly

To clean acrylic products, wash in hot soapy water and rinse thoroughly. Please note: TOP RACK Dishwasher safe only